1. General Policy Statement

At Maryland Deaf Community Center, our goal is to provide a positive and enriching experience for all participants. We understand that circumstances may change and situations arise that necessitate the need for a refund or cancellation. This policy outlines the terms and conditions under which refunds and cancellations will be processed.

2. Program and Event Registrations

• Cancellation by Participant:

  • More than 14 Days Before Start Date: Full refund minus a 10% administrative fee.

  • 7 to 14 Days Before Start Date: 50% refund of the registration fee.

  • Less than 7 Days Before Start Date: No refund, except in cases of medical emergencies with appropriate documentation.

• Cancellation by Community Center:

  • If [Community Center Name] cancels a program or event, participants will receive a full refund or may choose to transfer the fee to another program or event.

3. Refund Process

• All refund requests must be submitted in writing to the Maryland Deaf Community Center at [email/contact information].

• Approved refunds will be processed within 14 business days from the date of approval.

• Refunds will be issued via the original method of payment whenever possible.

4. Exceptions

• Refunds and cancellations due to medical emergencies or other extenuating circumstances will be considered on a case-by-case basis. Documentation may be required.

• The Maryland Deaf Community Center Board of Directors reserves the right to make final decisions regarding all refunds and cancellations.

5. Contact Information

For any questions or concerns regarding this policy, please contact us at:

• Phone: 240-560-5028

• Email: info@deafmdcc.org

• Address:
  P.O. Box 4131
  Frederick, MD 21705

Thank you for your understanding and cooperation. We appreciate your support of Maryland Deaf Community Center and look forward to serving you.