1. General Policy Statement

At Maryland Deaf Community Center, we strive to ensure timely and efficient fulfillment and shipping of all orders related to our programs, events, merchandise, and materials. This policy outlines our procedures and standards to ensure a smooth and satisfactory experience for all our supporters and participants.

2. Order Processing

• Processing Time:

  • Orders are processed within 2-3 business days after receipt of payment.

  • Orders placed on weekends or holidays will be processed on the next business day.

• Confirmation:

  • An email confirmation will be sent to the customer once the order is placed, including details of the items ordered and an estimated shipping date.

3. Shipping Methods and Costs

• Domestic Shipping:

  • We offer standard and expedited shipping options within the United States of America.

  • Shipping costs are calculated based on the weight and dimensions of the package and the destination address. The total cost will be displayed at checkout.

4. Delivery Timeframes

• Standard Shipping:

  • Delivery typically takes 5-7 business days after the order has been processed.

• Expedited Shipping:

  • Delivery typically takes 2-3 business days after the order has been processed.

5. Electronic Deliveries

• E-Tickets and Electronic Items:

  • E-tickets and other electronic items will be delivered via email to the email address provided at the time of purchase.

  • Customers will receive an email confirmation with a link to download or access their electronic items within 24 hours after payment is processed.

  • It is the customer's responsibility to ensure that their email address is accurate and capable of receiving electronic communications. Please check your spam or junk folder if you do not receive the email in your inbox.

• Event Reminders and updates:

  • Additional reminders and updates related to electronic tickets or events may be sent via email as the event date approaches.

 

6. Order Tracking

• Once the order has been shipped, a shipping confirmation email will be sent, including a tracking number and a link to the carrier’s website.

• Customers can use the tracking number to monitor the status of their shipment.

7. Delayed or Lost Shipments

• Delayed Shipments:

  • If a shipment is delayed, customers will be notified as soon as possible. We will work with the carrier to resolve the issue promptly.

• Lost Shipments:

  • If a shipment is confirmed lost by the carrier, a replacement order will be sent at no additional cost to the customer.

Electronic Deliveries:

• If an electronic delivery does not arrive within the expected timeframe, please contact us immediately for assistance.

8. Shipping Restrictions

• Certain items may have shipping restrictions due to size, weight, or destination.

• Orders containing restricted items will be reviewed, and customers will be contacted if any issues arise.

9. Incorrect or Damaged Orders

• Incorrect Orders:

  • If a customer receives an incorrect item, they should contact us within 14 days of receipt. We will arrange for the correct item to be sent and the incorrect item to be returned at no cost to the customer.

• Damaged Orders:

  • If an item arrives damaged, the customer should contact us within 14 days of receipt. We will arrange for a replacement or refund and provide instructions for returning the damaged item.

10. Contact Information

For any questions or concerns regarding your order or this policy, please contact us at:

• Phone: 240-560-5028

• Email: info@deafmdcc.org

• Address:
  P.O. Box 4131
  Frederick, MD 21705

Thank you for supporting the Maryland Deaf Community Center. We are committed to providing excellent service and appreciate your understanding and cooperation.